10 Benefits of Using Field Service Management Software in Your Business

Delivering top quality service to your clients is an essential objective in any business. With field management software as a performance indicator, this is achievable. Service determines the success of any business by retaining on-going growth. Here are the top benefits of utilizing field service management in business.

1. Management

You can efficiently navigate and inspect your equipment inventory by using variables like availability and specification. Field service software enhances cross reference on diary function. This is essential before critical decision making.

2. Implementation

Field software management improves implementation by minimizing loss and enhancing productivity. In turn, you will enjoy enhanced warehouse performance. You will be able to receive alerts on stock-outs and under stocking before preparing a local purchasing order.

3. Efficiency

Field software management promotes efficiency by curbing unnecessary paperwork involved in tracking associated paperwork. Additionally, the software management service supports proper contract maintenance.

4. Automation

Field service management software enhances automation by curbing human labour. In addition to automation is streamlining business interface by incorporating all activities. From its robust scheduling and planning abilities to offering adaptive capabilities throughout the business hours, the software curbs frustration and inefficient activities.

5. Resource Optimization

Field service management software optimizes the assignment and monitoring of field personnel. Consequently, profitability is enhanced. On the other hand, dispatch optimization escalates by allowing crews to handle many projects in one business day.

6. Co-ordination

Before implementing field service software, a business may struggle with coordination. FMS software simplifies management of the entire field service body. This includes equipment, local purchase orders, service parts, returns, contracts and warranties.

7. Responsiveness

Lacking field service software risks the future of business by enhancing a reactive state of situations. With field service management software, circumstances transform rapidly throughout the day. This causes the downgrade of static work plans by improving responsiveness.

8. Accuracy

Consolidating field software management activity in a unit enhances better data as well as decision accuracy. This could be tracking inventory in service supply chain. Segments are documented from the onset of stock-taking to warehouse restocking.

9. Oversight

As soon as the GPS tracking occurs, oversight is improved. GPD offers validation of worker’s precise location, job site, reporting time and distance from the actual, workstation. It also alerts the business proprietor when the employee travels beyond a prescribed area.

10. Boost Revenue

FSM boosts revenue by promoting service delivery and retaining clients. Seasoned clients attract prospects.

Companies utilize field service management software for many tasks such as tracking employees, monitoring inventory and tracking vehicles. Field service enterprises benefit from these types of services as they to help trim down expenses as well as improve productivity. An FSM system is useful to businesses that deal with installs, repairs and services.

4 Ways Field Management Software Helps to Reduce Staffing Expenses

Maintaining even a small vehicle fleet or field staff often entails considerable expense. Field management software can be a key asset for business owners seeking to minimize overhead and operational costs. The following list highlights some of the ways that a digital dispatch and automated management process can help organizations to make the most of their existing staff and resources.

1. Optimizing Route and Service Areas

Creating more efficient delivery routes or determining an optimal service area can be an all but impossible task for those who lack the right resources. Software and digital applications that may be used in order to assess a variety of factors, issues and conditions helps to minimize inefficiency. Even the most dedicated drivers and field crews may find their performance suffering should they be forced to deal with a poorly organized delivery route or service area.

2. Adjusting to Changing Needs

Being able to respond to situations as they arise is one of the biggest challenges to ensuring that a dispatch of management process is able to be effective. The right field management software can be essential for ensuring that last-minute cancellations, new service appointments and even vehicle breakdowns are able to be handled without issue. Businesses that utilize an outdated management process could find it much harder to deal with unexpected complications that may arise.

3. Data Analysis and Performance Assessments

Field management software and other digital resources can make it much easier to assess the performance and efficiency of vehicle crews, dispatch efforts and other aspects of field services. Being able to analyze existing efforts or to set more accurate and effective performance benchmarks may help eliminate the need to hire additional staff or to invest in costly resources. Real-time insight into almost every aspect of their management efforts and day to day operations helps to ensure that business owners are able to make more effective and successful decisions.

4. Enhanced Communication

There are any number of obstacles that can make communicating with drivers, delivery crews and field service personnel a real challenge. Streamlining the process through use of field management software helps to ensure that both field workers and on-site employees are provided with the information they need. Improved communication is of paramount importance for businesses interested in creating, implementing and maintaining a more efficient and robust dispatch and field management process. Using digital resources in order to automate the dispatch process or to alleviate the obstacles and bottlenecks that may be interfering with communication can provide a variety of potential benefits that businesses cannot afford to overlook.

4 Ways Field Management Systems Make it Easier to Deal With Breakdowns

Even something as mundane as a flat tire can play havoc on a delivery schedule, especially for organizations that fail to utilize field management software as part of their dispatch process. From being able to locate a fleet vehicle in the field to updating delivery times or rerouting other crews to pick up the slack, feature-rich digital applications help ensure that breakdowns and other mechanical issues are more easily addressed. The following list illustrates some of the ways automated software systems may be of value.

1. Identifying the Location of a Fleet Vehicle

Scheduling a tow truck or arranging to have two or more field crews meet in order to provide assistance or to off-load cargo and deliveries can be all but impossible for those who are unable to determine the location of a service or delivery truck. Automating dispatch and field management efforts ensure that the location of all field assets, crews and other resources may be more easily monitored.

2. Automatically Updating Route and Delivery Information

From notifying recipients that delivery may be delayed to ensuring inventory management systems are able to be updated without issue, field management software may prove to be a significant asset when dealing with a breakdown or mechanical failure. Easier ways to track and update route, scheduling and even invoicing processes may not be an opportunity that businesses can afford to overlook.

3. Simplified Communication With Drivers and Crews

The ability to relay information between field crews, dispatch and even warehouse workers helps to ensure that potential issues and concerns are able to be resolved more quickly and efficiently. Field management software ensures that businesses are able to facilitate communication between their on-site staff, field crews and even their customers and clients with greater ease and accuracy.

4. Rerouting Orders and Rescheduling Deliveries

A dispatch, delivery or service scheduling process that lacks flexibility could prove to be a real liability in the event that any unexpected obstacles or problems crop up. Resources that allow for a more dynamic and adaptable dispatch or workflow process to be created can minimize the risk that minor issues end up snowballing into larger and more costly concerns.

Updating an Existing Field Management Process

From small businesses that may only have one or two field crews to larger organizations seeking ways to manage large fleets of vehicles more efficiency, investing in the right applications and digital systems is an essential concern when it comes to updating an existing field management process. Identifying which software features are the most critical helps to ensure that the right field management software is able to be found. Seeking out digital applications that may be better suited to their needs helps to ensure that businesses are able to enjoy a superior return of investment from their purchase.

Top 5 Reasons You Should Use Field Service Management Software

Do you run a small but growing business that involves sending your staff out into the field? Whether you are plumbers, window cleaners, electricians, document destruction specialists, or any other service business, if growth has taken you to a level where you are now overwhelmed and disorganized and you do everything manually and on paper, field management software could be what you need. Field service management software can help you in the following ways.

1. Analyze Usage

This tool can help you to identify the biggest wastages of money and how to block those loopholes. With paper-based management, you spend a lot of money each time you go to the market to purchase more printing materials, including paper. Furthermore, the odds that you will have inaccurate or incomplete data are high.

2. Convert Service to Sales

If your service industry includes a sale component, field service management software could be the best remedy. You can integrate the software with sales management and QuickBooks to be able to bills with ease and also make more sales. The system also keeps accurate sales records.

3. Increase Productivity

Your employees have a greater opportunity to focus on offering customer-centric services alone. They can spend more time completing jobs and significantly less doing things such as writing paper notes or updating the office. When this happens, productivity is bound to increase.

4. Save Money

The initial amount of money you need to purchase field service management software can intimidate you. However, you could save a lot of money in the long run. Other than the benefits that it offers, your current expenditure is also reduced.

5. Satisfy Customers

When it comes to the quality of service that your technicians deliver, your customers have extremely high expectations. And since you want their business, you have to find a way to meet and, where possible, surpass their expectations. Customers don’t want to see people who are working for them on the phone most of the time. The software can help take care of many concerns and make the customer happier when their contractors spend most of their time working for them.

The efficiency that field management software provides also helps to meet and exceed customer expectations. If someone wants their toilet, for example, to get repaired, they surely don’t want to wait for days for that to happen. Field service management software can help you to schedule your work and also move your tools and materials around to accommodate emergencies.

Apparently, field service management plays a great role in the business processes of a wide range of industries. However, managing it with field management software is much easier. When choosing the software, consider your needs, your budget, and your future plans to get the best solution.

5 Actionable Tips to Consider Before Getting a Field Management System

In the modern business environment, entrepreneurs have more reason to have field operatives than ever before. There is a lot of dependence on technology to ensure that all business activities work together in harmony without having to wait for extended periods before employees can submit their findings. The most significant benefit lies in the automated field management software which fast-tracks the sales process. In this guide, we look at the tips to consider before you purchase or develop a field management system in Canada.

1. Define Your Business Requirements

Different systems support a different number of users. Determine your current and future growth needs but be realistic when drawing up your projections. If your business has a seasonal cycle, the system to choose for your business is one that you can add or reduce the number of users at will.

2. Get a Cross-Platform System

The field operatives need to have quick access to complementary functions such as issuing of quotations, billing, as well as network management. This calls for a system that can work on stationary devices such as desktop computers and mobile devices such as tablets, laptops, and smartphones.

3. Define The Specialized Industry Requirements For Your Business

The modern customer wants to work with a business that offers holistic solutions to their needs. This is crucial if you are in an industry that requires specialized industry requirements such as multiple language support, special regulation reporting needs, different labor practices for example union/un-unionized workforce working across the county and state lines.

4. Ease of Deployment

When choosing your system, decide how it will be deployed preferably in the easiest and shortest time possible. Deployment of the system can be in your premises, hosted, or better yet used as a cloud-based model. These models are increasingly becoming popular for the simplicity, reduced overhead, and the convenience that comes with the cloud-based solution. It allows easy integration of new features into the system, making it easier for field agents to deliver results faster.

5. The User Interface

The field management system is an extension of your office, and it should have a user interface that is both easy to use and full-featured to meet the agent’s data collection and transmission requirements. A user-friendly interface will boost the agents’ willingness to use it. Ensure that the system has an uncluttered screen to make it easy for the operatives to read especially on a smartphone screen. Ease of system configuration will also boost the uptake ratio among the field operatives.

In conclusion, a field management system can boost your field agent’s output, and since there is constant communication between the techies and the agents, there can be a faster incorporation of technology into your business practices. The tips above will help you in getting a system for your business in Canada.

Apple’s Plan To Implement Indoor Mapping In Maps: An Overview

After the success of global positioning system in mapping the world, tech companies are now turning their attention to indoor navigation. The race to create the perfect indoor positioning system is on with tech giants like Google and Apple spearheading the movement. A variety of methods like Bluetooh, WiFi, Infrared, magnetic positioning are being used to map homes, work places, malls, hospitals etc. The idea is to give users a virtual sense of the building in question to better help navigate it.

What is Apple doing?
Way back in 2013, Apple took control of WiFiSLAM and with this acquisition, the world first became aware of Apple’s new area of interest. In 2014 the company invented a seamless outdoor to indoor mapping transition system that could smoothly take over when you entered a building. By 2015, Apple had three functioning indoor navigation apps. The latest in this series of long line creations is a technology that can determine floor level from a user’s position.

To create and understanding of elevation, apple will be using 3-dimenstional positioning instead of the traditional 2D system we have used so far. This is a bold step forward and can have far reaching changes, experts suggest. Using this data, a device can map different floors even if the user hasn’t specifically mentioned that the building is multistoried. It provides a practical advantage to indoor mapping.

Apps in the Market
Apple’s crowning feature, however, is the Indoor Survey app. Apple released this app without much fanfare and it became widely known to the public only when developer Steve Troughton-Smith spotted it. A product of the acquisition of WifiSLAM, the app uses RF-based technology to accurately map indoor positions. Within the survey app, users can “drop points” to indicate footfalls. The radio frequency then combines this data with iPhone’s sensor data to accurately obtain the information regarding the user’s surroundings. The itunes description boasts of no additional hardware requirement.

The app, however is far from fully functioning. It is hidden in app store search results and can only be obtained via direct link. It is evident that Apple is working up to a full scale indoor mapping system, but isn’t quite there yet. For example, on its Maps for Developers webpage, sample code called Footprint is available that demonstrates how geographic coordinates may be converted to a floorplan and MapKit.

For the general populace, iBeacons is still the best navigation tool available. Launched in 2013, the app lets tiny Bluetooth transmitters send data to users via their iPhones. While hailed mainly for its advertising aspects, the technology also has immense navigational potential. In 2014, San Francisco airport tested out an early version of the app to help visually impaired travelers navigate the airport terminal effectively.

After the fiasco that was Apple Maps back in 2012, it is understandable that Apple wishes to keep this technology under wraps till they can perfect it. Indoor Positioning systems are future of the mapping world and, judging by its various investments and patents, the tech giant is clearly not intending to be left behind. While news may be slow in this sector, we can expect something phenomenal to be revealed soon.

Latest Trends in Indoor Navigation

Finding your way in a strange city is nowadays relatively easy even when you do not have anyone to guide you, thanks to the use of Global Positioning System (GPS) technology. The technology provides pretty accurate results, but it requires direct line of sight between satellites and receiving devices. This means that it does not work indoors. According to Prof. Kaveh Pahlavan, indoor navigation is very tricky.

Uses of Indoor Navigation

Emerging technologies make it possible to build increasingly complex buildings. People navigating such complexes can benefit greatly when they have ways of determining where they are and how to access what they want from their current locations. There are also other instances where indoor navigation proves useful:

• Floor conveyor drivers and facility management teams navigating in industrial areas
• Location-based advertisements in the retail industry
• Tracking changes and informing visitors in train stations
• Airports can display different types of information, including transmission of personalized coupons, display current wait times and support intermodal transport
• Invitation management and booking meeting rooms in offices
• Navigation in hospitals
• Pedestrian navigation to guide people with special needs

Indoor Navigation Technologies

Wi-Fi

One of the benefits of using Wi-Fi is the ability to leverage existing resources. Many buildings already have Wi-Fi access points. For navigation purposes, the technology uses “fingerprinting” method with an appropriate app installed on a mobile device. Depending on various preconditions, the accuracy may range between five and 15 meters. Smartphone sensors improve accuracy, making it possible to determine the current floor level.

Bluetooth

Although Bluetooth technology is not new, it has found new applications, especially following the development of the energy saving version, Bluetooth Low Energy (BLE). Bluetooth beacons can run for up to two years using button cells and can cover up to 30 meters with an accuracy of one meter. The beacons are ideal for stationary purposes because they only transmit but do not receive signals.

Visible Light Communication

VLC involves the use of special fluorescent and LED lamps that emit flickering light that only photo detectors or smartphone cameras can detect. The lamps have unique IDs that are used to identify their positions on a map.

RFID

Tests have been conducted to demonstrate the use of radio frequency identification to assist visually impaired people using robots. The technology uses passive RFID tags to trigger local navigations behaviors that are used for global navigation purposes.

Drones

Apple announced that it would start using drones to improve indoor navigation for its maps. Their technology is aimed at helping users to navigate high-traffic buildings using their iPhones.

How Indoor Navigation Technology Really Work


Global positioning systems (GPS) and geo-location have just taken the next step, allowing for indoor navigation, indoor positioning, indoor analytics and indoor mapping. This could be quite useful for package delivery workers or airline passengers. People might never get lost again!

Why doesn’t GPS work inside?

Once you have a GPS device, you would probably like to use it everywhere. The problem is that GPS uses short waves that can’t penetrate buildings or handle electric interference very well. It needs open skies to work.

How does indoor navigation work?

Some buildings are quite enormous; for example, large military bases, government buildings, hospitals or shopping malls. It is easy to get turned-around and lost, especially when you are visiting for the first-time.

The inventor of the indoor navigation technology offers a software and hardware system that uses locator nodes, locator tags, Ultra-Wide Band (UWB), beacons and WiFi. There are also software development kits (SDK) to create a location based building.

Locator Nodes and Tags

There are a variety of ways that indoor navigation technology can be set up, including WiFi, UWB and locator nodes. Some facilities will combine these systems to create a comprehensive indoor positioning system. These WiFi systems work with Android, Apple, Blackberry and Windows mobile devices.

The locator nodes can be placed around your facility for capturing, tracking and positioning all mobile devices without requiring you to use a phone application. This is best for a warehouse needing to track its assets. These locator nodes serve as both a receiver and transmitter.

Locator tags are used for large areas. During a natural disaster, employees can evacuate the facility by following these locator units.

UWB

The Ultra-Wide Band (UWB) is a more expensive indoor positioning solution. It uses transit time technology (Time of Flight), which is how fast light travels between objects and anchors. This system requires at least 3 receivers (trilateration).

Beacons

Beacon transmitters use Bluetooth Low Energy (BLE) technology, which can last up to eight years. These radio transmitters operate in a small space between 10 and 30 meters.

Why don’t more people know about this technology?

This technology has actually been available since 2006, but it is quite cost-prohibitive. It will require building owners to build either a complete WiFi network or place numerous locator nodes all around the building. The precision of the indoor positioning system coordinates is also somewhat questionable.

Still, airports and auto manufacturers are incorporating this indoor positioning technology into their facilities. Travelers can find their way around the large airport, so they don’t miss their flights. Package and automobile companies can make sure that they know the exact location of their supplies, inventory, merchandise, goods and packages.